SHIPPING & RETURNS

DELIVERY

We deliver in metropolitan France, in the DOM-TOM (French overseas departments and territories) and in Europe.

Your order will be prepared within 24 hours of your purchase (excluding weekends and public holidays). 

Delivery rates and times are as follows:

Metropolitan France:

  • Chronopost Point relais (3 to 6 working days): €4.90
  • Chronopost Express D+1 (for all orders placed before 1 pm, excluding weekends & public holidays): €8.90
  • Colissimo Home delivery without signature (2 to 3 working days): €5.90
  • Colissimo Home delivery with signature (2 to 3 working days): €6.90

Delivery to a pick-up point is free for purchases over €150.

Europe:

  • Colissimo Home delivery - Europe (3 to 10 days): €12.00

DOM-TOM:

  • Colissimo Overseas with signature (5 to 10 days): €25.00

 

All available delivery options, depending on your order and destination, will be offered to you once you have entered your address.

You can track the progress of the preparation and delivery of your order by logging into your customer account, in the "order history" area, then clicking on the order number and finally "track shipment".

Note that the content of your order and the delivery address cannot be modified once the order has been placed.

NB: The choice of relay point is made after the payment step

 

RETURNS

You have 30 days from the receipt of your order to make your return request and post your package.

Returns are free in metropolitan France.

Here's how to make a return request:

  1. Go to your customer area, "my returns" tab or click here
  2. Enter your order number and your email address
  3. Select the item(s) to return and the reason for the return
  4. Validate your personal information
  5. Download and print your return label to stick on the package
  6. Carefully pack your item in its original box
  7. Go to a post office or a relay point to drop off your package

 

For returns of orders placed from a country other than France, these are at your expense.

Please send the items to the following address:

SARL PAKO LITTO

1750 chemin du plan d’olive

Z.A. du Bregadan

13260 Cassis

 

Upon receipt of your return, it will be processed within 7 working days.

 

Pako Litto declines all responsibility in case of loss or damage occurring during transport if the customer decides not to use the prepaid label provided by customer service.

Products must be returned to us in new condition, unworn, unwashed, and unaltered, with their original label. A flat penalty will be deducted from items returned to us without their original labels. For any item returned stained or damaged, conditioning, repair, washing, and/or dry cleaning costs will be immediately deducted from the refunded amount.

If you received a gift with your order, it must also be returned. Otherwise, its value will be deducted from your refund. 

 

Repeated Returns:

At Pako Litto, we offer to handle your returns to ensure an exceptional shopping experience. However, if we observe an unusually high number of returns on your account or if you are making purchases for resale, we reserve the right to suspend your account.

If you believe your account has been incorrectly restricted, please contact our customer service team, who will be happy to help you resolve this situation.

 

REFUND

We will refund the total amount of the product to the payment method used at the time of purchase (Bank account, Paypal or Alma).

Shipping costs, if paid, will remain at your expense.

You will be notified by e-mail once your refund has been issued.

 

For any other questions, please visit our FAQ, our contact form or at hello@pako-litto.com

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