To create your account, please click on "Login" . Input your email address then click on "Create your account". You will be prompted to fill more information on the next page.
Once you have logged in with your login details, you can update and change your password as well as your information and addresses in the "my account" section.
To subscribe to the newsletter, simply enter your e-mail address in the "Newsletter" box at the bottom of the home page.
When you create your customer account, you can also choose to receive the brand's newsletter.
To unsubscribe from the newsletter, simply click on the unsubscribe link at the bottom of the newsletters you receive.
In accordance with the French Data Protection Act of 6 January 1978, any individual who can prove his or her identity has a "right of access" to his or her personal data. We do not store any of your data concerning banking information.
To place an order on the Pako Litto shop, you must first browse the site and the various items on offer.
You can search directly by item, by category or by specific search using the search bar.
Then you have to add the items you want to buy to the basket.
When you have added your products to the basket, click on it and you will be redirected to the order summary.
All you have to do is log in to your account if you haven't already done so and click on order.
Your order is then prepared within 24 hours in our warehouse and shipped according to the carrier you have chosen.
Delivery times then depend on your choice of carrier.
You will receive a confirmation email after your order, where you will find the summary of your order.
By accessing your account you can then follow the status of your order. When the order is shipped you will receive an email with the delivery status.
It is impossible to modify an order once it has been validated.
Once the order has been delivered, you have 14 days to cancel your order.
If you already have Pako Litto items in your wardrobe, please order your usual size:
It is possible to order from the Pako Litto e-shop abroad. Transport costs will be adapted to the geographical location.
The accepted payment methods are credit card and paypal.
The payment by credit card is secured thanks to the 3D secure proposed by our payment module Sherlock's.
3D Secure is a Visa and MasterCard system designed to secure payments made by bank cards on the Internet.
The 3D Secure system allows the cardholder to be put in contact with his bank before the request for electronic payment authorisation, so that the bank can authenticate its customer.
The authentication method is left to the choice of the cardholder's bank.
A merchant who subscribes to the 3D Secure service will not have to bear the cost of any unpaid invoices resulting from cardholder complaints disputing the reality of the transaction*.*."
To retrieve your invoice, simply go to your account in "Order history and details", and click on the small PDF icon in the invoice column, it will automatically open in pdf.
GIVEN THE SITUATION IN FRANCE LINKED TO THE CORONAVIRUS, DELIVERY TIMES ARE EXCEPTIONALLY MODIFIED.
HOWEVER, WE COMMIT OURSELVES TO DISPATCH YOUR ORDERS WITHIN 24 HOURS (WORKING DAYS). AFTER THAT, THE DELIVERY TIMES WILL BE DUE TO THE CARRIERS.
The order is shipped within 24 hours (working days), and from that moment on the delivery time depends on the carrier chosen at the time of purchase.
The different delivery methods are as follows:
- Colissimo collection points: Delivery time: Delivery at the post office, Pickup relays & Pickup Station lockers 48h
- Colissimo domicile:Delivery at home against signature 48h
- DPD Home delivery predict by appointment: 24-48h home delivery in the time slot that suits you best (among choices proposed by DPD).
- Chronopost Express delivery in a relay point: Parcel delivered the next day before 1pm in the Pickup relay of your choice. You will be notified by e-mail and SMS. (For all orders placed before 2.30pm).
- Chronopost Express home delivery before 1pm: Parcel delivered the next morning before 1pm to your home. The day before the delivery, you will be notified by email and sms (for all orders placed before 2.30 pm).
Delivery rates vary according to the weight of the parcel and the carrier chosen.
You will receive a confirmation email with the tracking number when your order is shipped, allowing you to follow the parcel as it is delivered to the carrier.
If after 6 days, no delivery notice has been left, think of following your parcel on the carrier's website. Otherwise, please contact us on 04 42 83 03 37 or by email at email@example.com .
If you do not receive the right product or if it is damaged, please contact us at 0442830337 or firstname.lastname@example.org , we will send you a return label to exchange the product.
If you don't want to keep a product, you just need to follow a few steps to return it:
- Log in to your customer account using your login details. If you have chosen the colissimo delivery method you can directly print your return label by clicking on "Colissimo returns". Otherwise, please send us a request to email@example.com and we will send you a return label.
- Prepare your item in its original packaging, as only items returned in their original condition and complete will be accepted and refunded.
- Send the parcel by colissimo to the following address: SARL MWD - PAKO LITTO 1750 chemin du plan d'olive, Lot n°12, ZA du Bregadan 13260 Cassis
You have 14 days from receipt of your order to return the product if it does not conform or if you do not wish to keep it.
You will be reimbursed on your credit card if you used it as payment, or on Paypal if you paid via this payment method.
The refund will be made within 7 days of receipt of the package.
It is not possible to exchange a product on our website due to stock availability.
The emails may be in your "junk mail" or "spam" folder. If not, contact us at firstname.lastname@example.org
If you haven't found the answer to your questions in this FAQ, you can contact us by telephone on 04 86 36 18 04 or by e-mail at email@example.com
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, you have the right to access, rectify, erase and object to your data. You also have the right to limit the portability of your data.
You can modify your personal information directly in your customer account under the heading "my personal information". And you can exercise your rights at any time by contacting us by email at firstname.lastname@example.org or on 0967252763.
We do not store any of your bank details.